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FAQs

Q: What makes Mingos unique?

A: Mingos are the first ski poles that are entirely modular. Select your pole design, grip color, basket color, and strap color to build your dream pole. Swap the grips, baskets, and/or straps in seconds for a new look! 

Q: Are the straps adjustable?

A: Yes…and easily removable to swap out for a new color!

Q: How do I know what size I need?

A: Pole length is a preference depending on your comfort, but largely determined by your height. See size chart below. 

Q: How do I swap my grips?

A: Find something small, such as a pencil or small screw driver, and use that to lightly push the two pins on the side of the grip. The pin cap will start to come out on the other side of the grip. Pull the pin cap out. Turn the grip counterclockwise to unscrew the grip from the pole. Pull grip off pole. Slide new grip onto pole (make sure pin cap is out). Turn grip clockwise to thread the grip onto the pole. Push pin cap back into grip to secure grip and strap.

Q: How do I swap my straps?

A: Find something small, such as a pencil or small screw driver, and use that to lightly push the two pins on the side of the grip. The pin cap will start to come out on the other side of the grip. Pull the pin cap out. Pull strap out of slot. Place new strap into grip slot with loop aligned horizontally with pin hole. Push pin cap back into place to secure new strap.

Q: How do I swap my baskets?

A: With pole upside down, simply turn the basket counterclockwise to unthread the basket from the thread piece. Slide the old basket off and the new basket on. Then turn the new basket clockwise onto the thread piece until fully secured.

Q: What are the poles made of?

A: Poles are Aluminum 6061, making them lightweight, strong, and corrosion resistant. They include a steel tip to easily plant in the snow. Grips and baskets are rubber.

Q: What’s the difference between an aluminum and bamboo ski pole?

A: Bamboo poles are much heavier than aluminum…and not as colorful!

Pre-Order FAQs:

Q: What is a pre-order? 

A: Pre-order reserves your pair of ski poles for the 2022-2023 ski season. 

Q: When will I be charged?

A: Your credit card will be charged for your pre-ordered ski poles during the checkout process.

Q: When will I receive my ski poles? 

A: Pre-ordered ski poles will ship in October 2022. You will receive an email once your package ships along with tracking information. The pre-order release dates are subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled, we will notify you via the email address on file.

Q: Can I cancel my pre-order? 

A: Yes, you may cancel your reservation until the item is shipped. To cancel an order please email orders@mymingos.com along with your order number. 

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