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FAQ
What makes Mingos unique?
Mingos are the first ski poles that are entirely modular. Select your pole design, grip color, basket color, and strap color to build your dream pole. Swap the grips, baskets, and/or straps in seconds for a new look!
Are the straps adjustable?
Yes…and easily removable to swap out for a new color!
How do I know what size I need?
Pole length is a preference depending on your comfort, but largely determined by your height. See size chart below.
What are the poles made of?
Poles are Aluminum 6061, making them lightweight, strong, and corrosion resistant. They include a steel tip to easily plant in the snow. Grips and baskets are rubber.
What’s the difference between an aluminum and bamboo ski pole?
Bamboo poles are much heavier than aluminum…and not as colorful!
How do I swap my grips?
With your Mingos Pin Tool, line it up with the two pins on the side of the grip, and gently push inward. The pin cap will start to come out on the other side of the grip. Pull the pin cap out. Turn the grip counterclockwise to unscrew the grip from the pole. Pull the grip off the pole. Slide the new grip onto the pole (make sure pin cap is out). Turn the grip clockwise to thread the grip onto the pole. Push the pin cap back into grip to secure grip and strap.
How do I swap my straps?
With your Mingos Pin Tool, line it up with the two pins on the side of the grip, and gently push inward. The pin cap will start to come out on the other side of the grip. Pull the pin cap out and then remove the strap from the grip. Place new strap into grip slot with loop aligned horizontally with pin hole. Push the pin cap back into place to secure new strap.
How do I swap my baskets?
With the pole upside down, simply turn the basket counterclockwise to unthread the basket from the thread piece. Slide the old basket off and the new basket on. Then turn the new basket clockwise onto the thread piece until fully secured.
Can I return or exchange my poles?
Returns
If you are not 100% satisfied with your purchase, we have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, contact us at returns@mymingos.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are not 100% satisfied with your purchase, we have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, contact us at returns@mymingos.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once you receive your return shipping label, simply send it back and we’ll refund the full cost of the item minus the shipping cost.
You can always contact us for any return questions at returns@mymingos.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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